Joy Weinrich2 years ago
Our worst nightmare…We walked into our house and saw waterfalls of water coming through our foyer, living room, and hallway. A broken pipe and more water than I’ve ever seen in a home. After getting the situation under control, I immediately looked for a company to start the clean-up. I called CEO Restoration, based on a quick glance at the star rating on Google. My husband questioned whether we should go with more “well-known” company, but I moved forward with CEO – not really sure why, but it was the best decision I made!
They were in our home with a full crew within 30 mins. They were extremely thorough and willing to help wherever needed. Honestly, they were so nice, that I worried we were being conned. In this situation, you don’t have time to shop around for quotes or complete any real due-diligence other than checking the website in the middle of chaos. I was terrified – I literally woke up in the middle of the night to comb the internet for reviews, to search the better business bureau, etc. What company literally maintains 5-stars? It had to be a con. We moved forward, we had no recourse anyway, because we approved the start of remediation right after they arrived.
CEO Restoration was such a blessing, specifically Rod and his team. In the worst situation a homeowner can face, they were heaven sent. They not only communicated every step of the way, but they were at our home daily – even weekends, trying to help us salvage the new floors we had installed the week before. They also took the time to give us tips on what to look for in our insurance policy moving forward to fully protect in case of a disaster. Even after their work was done, they checked in on us and gave us advice on what to do next.
I am giving CEO Restoration a 5-star rating as well – I wish there was an option for 10-stars!